Acceptable use policy

Effective 2026-05-22 · version 3.0.0

About the operator: MyAppointee is a Micro / Small Enterprise (MSME) operating the MyAppointee booking platform with corporate office at Gurugram, Haryana, India. References to "we", "us", or "MyAppointee" in this document mean MyAppointee as the operator of the Service.

These acceptable use policy apply to your use of the MyAppointee booking platform, available at myappointee.in and through our mobile applications (the "Service"). By using the Service you agree to be bound by this document.

This Acceptable Use Policy (the "AUP") describes conduct that is prohibited on the MyAppointee booking platform. It applies to every user, provider, staff member, and third party who accesses the Service. Violations may result in actions ranging from a warning to permanent termination, forfeiture of wallet balance and earnings, and referral to law enforcement.

1. Prohibited content

You may not post, transmit, upload, or share content (in reviews, chats, profile fields, KYC documents, or anywhere else on the Service) that:

is unlawful, fraudulent, defamatory, obscene, or violates anyone's intellectual property or privacy rights;
contains hate speech, threats, harassment, or content that promotes violence or discrimination on the basis of religion, caste, gender, sexual orientation, disability, or any other protected characteristic;
contains child sexual abuse material or any sexual content involving a minor — such content is reported to the National Cyber Crime Reporting Portal and the National Center for Missing & Exploited Children (NCMEC) where applicable;
contains malware, viruses, or any code intended to interfere with the operation of the Service or any device;
impersonates another person, business, or government entity;
misrepresents your qualifications, certifications, or credentials (for providers, this includes false medical / legal / professional licences);
contains another person's personal data without their consent.

2. Prohibited conduct

You may not use the Service to:

create fake or duplicate accounts (multiple accounts per phone or email are not permitted);
manipulate ratings or reviews (writing fake reviews, paying for reviews, retaliating against honest reviews);
spam users or providers with unsolicited promotional messages;
bypass the platform to book off-platform with a provider you discovered through the Service within 90 days of first contact (the "no-bypass" rule — designed to protect both the platform's economics and the dispute-resolution machinery that benefits both sides);
reverse-engineer, scrape, or systematically extract data from the Service for any purpose other than personal, non-commercial use;
attempt to gain unauthorised access to other users' or providers' accounts;
attempt to bypass rate-limits, abuse-detection, or fraud-prevention mechanisms;
use the Service in any way that interferes with other users' enjoyment of the Service;
use the Service for any purpose that is unlawful under Indian law.

3. Provider-specific rules

Providers additionally agree:

to deliver only the services they are qualified to provide;
to display valid licences and certifications where required by law (medical, legal, food safety, etc.);
not to discriminate against customers on the basis of any protected characteristic;
not to demand fees beyond what is shown in the booking (no "surprise" charges at the point of service);
not to solicit users to book off-platform after their first booking;
to keep their KYC documents accurate and current;
to honour bookings they have accepted;
not to misuse the in-booking chat or customer contact details for any purpose other than coordinating the specific booking.

4. Communication rules

The in-booking chat is for coordinating the specific booking. You may not use it to:

send promotional messages outside the scope of the booking;
solicit payment outside the Service;
share personal contact details for the purpose of routing future business off-platform;
send any content that violates §1 above.

The chat is auto-closed when the booking is marked complete, and may be reviewed by MyAppointee's moderation team if a complaint is raised. MyAppointee reserves the right to redact, hide, or remove individual messages or close threads pre-emptively.

5. Reporting

If you encounter content or conduct that violates this AUP, report it via:

In-app: open the booking → "Open dispute" or "Report user / provider"
Email: write to our Grievance Officer (see below)
For child-safety concerns: report to the National Cyber Crime Reporting Portal at cybercrime.gov.in

6. Enforcement ladder

MyAppointee applies the following actions, escalating with severity and recurrence:

Warning — an in-app notice explaining the violation, with the offending content removed.
Temporary suspension — account access is paused for 7 / 30 / 90 days depending on severity; wallet balance is held during suspension.
Feature restriction — specific features (reviews, chat, payouts) are disabled for the account.
Permanent termination — the account is deleted, wallet balance and any pending earnings are forfeited (subject to law), and the user / provider is barred from re-registering.
Legal escalation — referral to law enforcement under the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, or other applicable law.

MyAppointee may skip steps in the ladder for severe violations (e.g. fraud, child-safety, threats of violence) — these are met with immediate termination.

7. Right to investigate

MyAppointee may, at its sole discretion, investigate any suspected violation of this AUP. During investigation, MyAppointee may:

place a hold on the account, wallet balance, pending payouts, or referral credits;
retain copies of relevant messages, content, and metadata;
contact affected users, providers, and third parties (including law enforcement);
preserve evidence in compliance with the Information Technology (Procedure and Safeguards for Interception, Monitoring and Decryption of Information) Rules, 2009.

MyAppointee is not required to share the underlying investigation material with the account-holder, except where Indian law expressly requires disclosure.

Platform discretion and reservation of rights

The Service is provided at the sole and absolute discretion of MyAppointee. Without limiting any other rights MyAppointee has under law or these documents, MyAppointee reserves the right, at any time and without prior notice, to:

modify, suspend, restrict, hold, freeze, claw back, debit, set off, or forfeit any wallet balance, refund credit, loyalty points, referral commission, payout, subscription benefit, gift-card balance, or other monetary or non-monetary value attached to a user, provider, or account, when MyAppointee reasonably suspects fraud, abuse, chargeback risk, regulatory exposure, breach of these documents, or any other risk to the Service or its users;
modify, limit, suspend, or terminate any user's or provider's access to all or part of the Service, including the ability to log in, book, list, message, withdraw, or hold a balance, with or without retention of data;
modify, restrict, or revoke any subscription benefit, entitlement, capacity cap, feature flag, or commercial term, including those purchased for value, where MyAppointee determines that continuing the benefit would be inconsistent with the Service, applicable law, or these documents;
hold, retain, archive, redact, anonymise, export, or delete any data, content, message, listing, review, dispute submission, KYC document, or other artefact associated with a user or provider, including for the purposes of fraud prevention, audit, regulatory compliance, dispute resolution, or product improvement; and
change these documents or any other Service term, with notice via the app or website. Continued use of the Service after the change constitutes acceptance of the revised terms.

MyAppointee's exercise of any of these rights does not create a duty to provide a reason, to offer a refund, or to give advance notice, except where Indian law expressly requires it. Where a user disagrees with an action, the user may submit a grievance to the Grievance Officer at the address listed at the end of this document; MyAppointee will review the grievance and respond within the timelines required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

8. Appeals

If you believe an enforcement action has been taken in error, you may appeal by writing to the Grievance Officer (contact details below). Include your account ID, the action you are appealing, and any evidence supporting your appeal. MyAppointee responds within the timelines required by the IT Rules, 2021. MyAppointee's decision on appeal is final under this AUP, subject to your right to escalate to the appropriate court or consumer authority.

Grievance and contact

Questions, complaints, or requests under this document may be sent to the Grievance Officer at grievance@myappointee.in. General queries: support@myappointee.in. Privacy-specific requests (data access, deletion, correction under the DPDP Act): privacy@myappointee.in.

MyAppointee, corporate office at Gurugram, Haryana, India. We respond to all grievances within the timelines required by Indian law (typically 24 hours for acknowledgement and 15 days for resolution).